During a recent class, I was asked to explain the difference between indemnity and hold-harmless agreements. Although I am not an attorney, I will attempt to explain the difference in simple terms. These two terms often appear together in the world of contracts and legal risk...
In one of my recent blogs, I mentioned that at our E&O Plus Quality Management Seminar in September, someone asked, “Do disclaimers really work?” The answer from one of the Swiss Re attorneys was, “They don’t hurt.” As your reviewers, we also suggest that you confirm...
Sometimes I think all my blogs could deal with certificates of insurance. Here is a question I recently received. I have received it many times before. I have a relatively new insured who was a little frustrated that he must call us every time he needs...
I recently received this question from an agent friend: My insured's employee was injured at work on a piece of machinery and filed a workers' compensation claim, which was paid. He then hired an attorney and filed a suit against his employer and the company...
Ok, don't accuse me of plagiarizing "Smokey the Bear," but I have done a couple of weeks of E&O road shows in the last month, and it has brought back a lot of memories of how my teaching career began and who pushed me into...
There is no such thing! Or there should be NO such thing. If you were at the E&O Plus Quality Management Seminar in September 2025, you know this caused quite a stir! What I found out at the pre-dinner gathering was that the two agency staff members...
Rather than relying on generic coverage, agencies must recognize that each client brings unique risks and expectations to the table. No single policy can address every situation, so it's essential to move beyond standardized offerings and instead evaluate the specific exposures and objectives of each...
During a recent agency visit, the communications director expressed concerns about employees posting on social media and potential liability for blog content. These are legitimate concerns. The E&O Plus Operations Manual addresses social media and other communication issues, such as texting and voicemail, on pages...
Our clients are constantly faced with contract requirements that are difficult or impossible to comply with. An agent has a client who has a prospective job that requires them to maintain insurance up to the state's 10-year statute of repose. I have seen this type...
I decided to write my blog on educating clients on coverage because no matter what part of the country you live in, it seems we wake up every morning to yesterday’s disaster. A couple of weeks ago, there were floods north of St. Louis in...