When your agency is notified by your client of a claim, hopefully in most of those situations, the client has coverage for the issue that has just occurred. In those situations, everything should be good to go. But what if the client does not have any coverage for that loss? How would your agency handle...
Based on the latest numbers from the E&O Plus program, allegations involving inadequate limits are generating around 6 percent of all claims. As a result, it is definitely an issue that agencies should focus on. I remember a discussion around five years ago where the client broached the issue of limits with an agency staff member. The conversation essentially went like this: “I have...
Let's face it...
When was the last time you moved an account to a new carrier? For many agencies, this is a common occurrence as clients are often looking for coverage at a lower premium. This scenario of moving coverage from one carrier to another typically occurs at renewal time but can certainly occur mid-term as well. For...
Imagine you are the client: you’re sitting across from the desk of your trusted insurance agent. The conversation gets to the topic of flood insurance. You are questioning whether you really need it, so you ask the agent for his thoughts. The agent proceeds to advise you that your house is...
Virtually all agencies are aware of the need to confirm client decisions regarding limits or coverage. This level of documentation will be key if a problem arises and the client denies the conversation ever happened. Without a doubt, the memorialization of these conversations has played a key role in the defense of agencies in many E&O matters....
“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently” – Warren Buffet It goes without saying that the relationship between your agency and your carriers is built on trust and honesty. When you provide the carriers/wholesalers with submissions, there is an...
What are these dangerous words? “Just duplicate what I have.” I probably should add, “but save me some money” to the end of that - because essentially this is what the client is telling you. They are also telling you that the proper coverage is not high on their list. Unfortunately, these...
I trust you would agree there is often a tremendous likelihood that your clients’ policies contain some key policy issues. For commercial accounts, issues or conditions such as those noted in a Protective Safeguards Endorsement tend to be common. One of the keys to this endorsement is the condition that failure...
Most agency staff, especially the veterans, have documenting client discussions down pat. They know how important it is to have those conversations noted in the agency file and with some type of written communication back to the client memorializing the discussions. The issue of documentation has been the essence of...