While non-renewals are nothing new, they are occurring with greater frequency, especially in states such as Florida and California, where Mother Nature has not been kind to the industry. Typically, as carriers analyze their year-end numbers by coverage or class of business (or both), they...
"Is every carrier denial an E&O claim?" is a question I was recently asked by one of the agencies I am honored to work with. On the surface, it is an interesting question you might have wondered yourself. And when you think about it, what...
If I were to take an educated guess, most E&O Plus agencies have at least a few branch offices besides their main location. Expanding and opening other locations is key to growing the agency's revenue. Consistency is a key buzzword in the E&O world. This certainly...
Obviously, one of the many goals of the E&O Plus agencies involves achieving growth. Typically, with few exceptions, this is measured in terms of revenue, although writing more new business with a strong focus on retention are, most often, two key components. Some firms have...
As you all know, the resolution of many E&O cases is heavily influenced by the presence (and degree of quality and detail) of an issue called documentation. I trust you are well aware of it. Documentation provides evidence that something, such as a discussion, occurred....
There is a common expression I have often used, especially when discussing an agency growing its E&O culture. The expression "Rome wasn't built in a day" dates back to the 12th century and certainly was not expressed to deal with E&O as the wonderful world...
Let me start with, "When did you last review your website?" Actually, the same question applies to your marketing materials. Have they become a little stale? Do they still represent who you are and what your business proposition is? It would not be surprising if you...
If you were to stop and ask 100 people on the street, "Are insurance agents professionals?" it would be interesting to hear the answers. When many think of "professionals," occupations such as medicine or law would probably come to mind. Of the 100 people you...
From an E&O perspective, imagine you are now the client (CL or PL), not the agency professional. You purchased insurance from your agent many years ago and still have the same agent to this day. You just suffered a loss and have now been advised...
Since my first E&O Plus review, I have always had a tremendous appreciation for the role of the agency quality coordinator. For the E&O reviewer, they are the main contact between the agency and the E&O Plus program. And with virtually no exceptions, I am...