Every day, producers and CSRs / account managers will be faced with the need to document the various client/prospect conversations. Whether the conversations are face-to-face or on the phone, this can be a challenge. There aren’t enough hours in the day. Yet, documenting these discussions...
In some of the most recent E&O Plus reviews, I have discussed with some agency staff how they have kids going off to college this month. In some of those discussions, I gleaned that not much consideration had been given to insurance. If insurance people...
A problem has just occurred, and your boss indicates that they want to see you in their office right after lunch with all of the information pertaining to an account. How easy will it be for you to locate “all” of the information? First of all,...
In researching claims frequency in the cyber line of coverage, I found an article by Howden in July 2021 (sorry, that’s the latest I could find) subtitled “Not if, but when.” While the data is from YE 2020, it still displays alarming statistics. The data, supplied by S&P Global Market...
It is not uncommon for agencies to list exclusions on the proposals they provide to customers. Essentially, this is designed to impress upon the customer/prospect that various exposures are not covered. In addition, it also serves to prompt some discussion with that customer to indicate...
It is interesting that in the past couple of months, I have been requested by a number of the E&O Plus agencies I am honored to work with to provide some further training (virtually) on the issues associated with the Excess & Surplus Lines marketplace. I...
Let me start with a question: Would you agree that your best customer is an educated customer? I repeatedly hear from agencies that they agree with this position, yet it is questionable how much the agency is doing to educate those customers. Often, it does not appear...
The other day, I was on my way to the gym for my 65-minute Elliptical workout (trying to lose 25 pounds), and fortunately or unfortunately, I was thinking about the topic for my next blog article. In my 15-minute ride to the gym, I noticed...
During the annual review process, I will frequently pose a question to some agency staff. The scenario usually goes something like this. After having a conversation with the agency staff member, the client will ask the agency person, “What do you think I should do?...
Every year, there are a significant number of E&O claims arising from problems with business interruption. The issues include customers: - Not having the coverage - Not having the right type of coverage - Not understanding the coverage they have - Not having the right amount of coverage Customers who...