For many years, I have been tracking the impact on the insurance industry from dog bites, and virtually every year, the impact grows. As noted in this excellent article published by the Insurance Information Institute, in 2020, dog bites and other dog-related injuries accounted for $854 million. That...
Would you probably agree that from time to time, conversations between the agency and your customers (whether on the phone or face to face) do not go as planned? There are a whole host of issues that could prompt a customer to become very agitated...
This issue seems to be one of the more questioned procedures in agencies. Should the agency follow up on non-pay notices or not? While I don’t have any exact numbers on what percentage of agencies are performing this task, I would guess upwards of half...
Now that we are in a new year, this is a common time for agencies to seriously consider their record retention schedule with plans to destroy some files that are no longer necessary. Most agencies have a set position on this. If your agency does not,...
While independent contractors have their role and can make major contributions to an agency, they can also be your biggest headache. For this reason, there needs to be strong management of these folks to ensure, among other things, that they are handling the various tasks following...
Imagine that you are looking to insure a nail salon (there is a specific reason why I am picking this type of business). You meet with the owner, and as expected, liability limits come up. This business has enjoyed a positive loss experience and currently...
How good is the hand-off in your agency? I am not a big track & field person (although I have run nine 15K races), but it isn't hard to appreciate the intricacies of many events and how timing and execution are often the key differentiators between...
I happened to Google this question, and not surprisingly, there was an article written on the subject. Although the article was from 2016 (the link is provided below), I seriously doubt the numbers are any better. There are many great statistics noted, but the bottom...
With golf season on the horizon, the subject of mulligans is sure to come up. In golf, a mulligan is a do-over. If a casual golfer (not a pro) hits a bad shot, they can call a mulligan and hit the shot over. The premise...
What do I mean by casual quotes? These are quotes provided to walk-in accounts or "prospects" that call the agency, or possibly current agency customers, who are essentially just looking for a number for a specific type of coverage. The exposure could be personal or...