“Why is it always our fault when a client has a loss that is not covered? They knew they didn’t have that coverage.” For many agency staff members, this is one of the bigger frustrations. First, it is not always an agency’s fault when the client...
This is a very special time of year and I certainly hope that this holiday season allows each of you to spend time with family and friends. Be sure to let them know how special they are in your lives. For those that lost a...
When one includes legal separation and divorce together, the latest statistics are that 20 percent of marriages end within five years and 32 percent end within 10 years. In your agency, have you ever had to deal with the situation of one of your clients...
What’s an RRG? An RRG is a risk retention group. An RRG is an alternative risk transfer entity and operates essentially as a state-chartered insurance company that insures commercial businesses and government entities against liability risks. RRGs were created in 1986 by the federal Liability Risk Retention Act. Typically, the number of risk retention groups increases when insurance is either unavailable or unaffordable. With...
Today, probably more than ever before, auditing has become a key element in insurance agencies. There is solid acknowledgement that agencies can have the best procedures - but the primary basis for agencies auditing their staff is to determine how closely those procedures are being...
For 47 years (and still going strong), I have been blessed to work in the insurance industry. From my early days as a door-to-door salesman, to the six years at an agency, to the carrier side today - I can honestly say I have enjoyed every minute. As I reflect back on the last eight years that...
If you asked your personal lines clients (or maybe even try it with your employees) whether issues relating to the use of social media are covered by their liability policy, what do you think their response would be? Probably a majority would tell you they...
Whether agency staff are working in the office or remotely, there is no doubt that they are as busy as ever. Some agency personnel I speak with indicate that they are more productive working remotely, while others indicate the opposite. Either way, finding a way to get your work done...
Claims-made coverage developed in 1964 and in those 55-plus years, it has certainly grown in its use to insure many professional liability and management liability exposures. When not properly understood and managed, it also continues to be involved in a fair number of E&O claims....
In any given year, of the E&O claims made against insurance agencies, 50-60 percent are closed for no loss payment although on many of those claims, there are likely to be some defense dollars incurred to defend the agency against the allegations. There are a...