11 Aug Give New Employees a Taste of Your E&O Culture
Let's face it...
E&O Plus Blog
04 Aug Moving Coverage to a New Carrier
When was the last time you moved an account to a new carrier? For many agencies, this is a common occurrence as clients are often looking for coverage at a lower premium. This scenario of moving coverage from one carrier to another typically occurs at renewal time but can certainly occur mid-term as well. For...
28 Jul Be Careful Using Statistics
Imagine you are the client: you’re sitting across from the desk of your trusted insurance agent. The conversation gets to the topic of flood insurance. You are questioning whether you really need it, so you ask the agent for his thoughts. The agent proceeds to advise you that your house is...
21 Jul Let Me Think About It
Virtually all agencies are aware of the need to confirm client decisions regarding limits or coverage. This level of documentation will be key if a problem arises and the client denies the conversation ever happened. Without a doubt, the memorialization of these conversations has played a key role in the defense of agencies in many E&O matters....
14 Jul Be Honest – It’s the Only Way
“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently” – Warren Buffet It goes without saying that the relationship between your agency and your carriers is built on trust and honesty. When you provide the carriers/wholesalers with submissions, there is an...
07 Jul 5 Very Dangerous Words
What are these dangerous words? “Just duplicate what I have.” I probably should add, “but save me some money” to the end of that - because essentially this is what the client is telling you. They are also telling you that the proper coverage is not high on their list. Unfortunately, these...
30 Jun Are Your Clients Aware of Key Policy Issues?
I trust you would agree there is often a tremendous likelihood that your clients’ policies contain some key policy issues. For commercial accounts, issues or conditions such as those noted in a Protective Safeguards Endorsement tend to be common. One of the keys to this endorsement is the condition that failure...
23 Jun Carrier Conversations – Are They Being Properly Documented?
Most agency staff, especially the veterans, have documenting client discussions down pat. They know how important it is to have those conversations noted in the agency file and with some type of written communication back to the client memorializing the discussions. The issue of documentation has been the essence of...
16 Jun Specimen Forms – Are They Adding or Deleting Coverage?
In my previous days of managing an E&S operation, an account I remember working on was a GC (General Contractor) that was building homes in a new development. We applied to one of the more popular E&S markets and got back a fairly attractive premium proposal. As we reviewed the...
09 Jun Can They Sue Me for What I Don’t Have?
About 10 years ago, I was teaching an E&O class dealing with the E&O exposures of personal lines. On day two, we started discussing personal umbrellas. I asked the group, “When would you propose umbrella coverage to a client?” It seemed like a reasonable question,...