Each year, the handling (or mishandling) of Certificates of Insurance generates its fair share of problems, with many finding their way into E&O litigation. The last numbers I saw stated that 6%-8% of E&O claims deal with certificates. Thus, it seems appropriate to give more attention...
In going through two shoulder surgeries and the subsequent physical therapy over the last three years, it was sometimes easy to wonder, “am I ever going to get better / will I ever be able to swing a golf club again?” When I found these...
When one thinks about the basic concept of insurance, especially from a client's perspective, doesn't it boil down to securing coverage that you hope you never need, but when you do need it, you hope it performs to your level of satisfaction? When there is...
As many of you know, 2023 marks my 49th year in the insurance business (yes, I am that old). Like many of you, I did not go to college for insurance. I was a journalism/communications major, and when my first job (a weekend DJ for...
Without question, the E&O culture of the E&O Plus agencies is very strong. For the most part, “they are drinking the Kool-Aid.” Sometimes, some staff (more often the newer staff) need a little convincing, a little reassurance of the importance of E&O loss prevention. As...
I was intrigued by a recent Insurance Journal article (authored by Mark Robinson, a founding partner of Michelman & Robinson LLP, a national law firm headquartered in Los Angeles) that addressed a new California law that went into effect at the beginning of 2023. While the new...
"Nothing brings out an agent's mistake as quick as a catastrophe" is a common saying in the E&O world. I am not sure who first said it, but I have repeated it hundreds of times because it is true. Think about it. If a customer suffers...
The holidays are truly a special time of year. For me, it has nothing to do with any presents I receive (I keep telling my kids not to get me anything). It is about the quality time spent breaking bread and sharing stories and memories....
Just over one week ago, 30 years back in 1992, a historic event occurred that impacted the insurance industry. If you google this date, this event will likely not appear. What happened on this date in history? On this day in history, December 3, 1992, the first...
When going to market for a particular line of business, it is common for an agency to get multiple quotes. Based on feedback from the various agencies I am honored to work with, the premiums on those quotes can often vary drastically. So, with that...