One of the many things I love and admire about the E&O Plus agencies is that they are constantly evolving and looking for new approaches to doing business. While this could (and often does) involve new divisions, one “trend” I have noted is that it...
The recent February 7 blog asked, “Am I better today than yesterday?” Hopefully, that resonated with many of you and was given extensive self-reflection. As many of you know, when Angie, Mishell, or I visit you, we discuss virtually all of the insurance-related divisions within...
According to research on Zippia.com, there are over 5,900 insurance carriers in the United States, which is certainly not a small number. Most carriers are uniquely different in their niche in the marketplace and underwriting appetite. Without question, they are also different in their level...
Each year, the handling (or mishandling) of Certificates of Insurance generates its fair share of problems, with many finding their way into E&O litigation. The last numbers I saw stated that 6%-8% of E&O claims deal with certificates. Thus, it seems appropriate to give more attention...
In going through two shoulder surgeries and the subsequent physical therapy over the last three years, it was sometimes easy to wonder, “am I ever going to get better / will I ever be able to swing a golf club again?” When I found these...
When one thinks about the basic concept of insurance, especially from a client's perspective, doesn't it boil down to securing coverage that you hope you never need, but when you do need it, you hope it performs to your level of satisfaction? When there is...
As many of you know, 2023 marks my 49th year in the insurance business (yes, I am that old). Like many of you, I did not go to college for insurance. I was a journalism/communications major, and when my first job (a weekend DJ for...
Without question, the E&O culture of the E&O Plus agencies is very strong. For the most part, “they are drinking the Kool-Aid.” Sometimes, some staff (more often the newer staff) need a little convincing, a little reassurance of the importance of E&O loss prevention. As...
I was intrigued by a recent Insurance Journal article (authored by Mark Robinson, a founding partner of Michelman & Robinson LLP, a national law firm headquartered in Los Angeles) that addressed a new California law that went into effect at the beginning of 2023. While the new...
"Nothing brings out an agent's mistake as quick as a catastrophe" is a common saying in the E&O world. I am not sure who first said it, but I have repeated it hundreds of times because it is true. Think about it. If a customer suffers...