Artificial intelligence is changing how insurance agencies attract clients, assess risks, recommend coverage, and manage day-to-day operations. AI tools can improve efficiency and customer service, but they also create new E&O exposures. The main challenge is using AI responsibly while preserving professional judgment, regulatory compliance,...
Thousands of men and women work in the United States maritime industry, a job that is often demanding and physically hazardous. Whether loading cargo, repairing vessels, or building offshore structures, these workers are critical to global commerce. Since their work environments differ from traditional office...
A remodeling contractor was hired to do work in an apartment building with 70 units. The contractor’s employee accidentally left a master key in the door of an apartment he was working in, and someone stole it. The apartment owner had all the locks in...
Many businesses operate under a “doing business as” (DBA) name. While a DBA may appear to be nothing more than a marketing tool or trade name, it can create significant insurance coverage implications if it is not handled properly on an insurance policy. A DBA is...
Reciprocity and extraterritoriality are related concepts in workers’ compensation law that determine which state's workers’ compensation system applies when employees work temporarily outside their home state. Extraterritoriality Extraterritoriality refers to a state's ability to extend its workers’ compensation coverage beyond its borders. It allows an employee who...
In the past, auto exposures included collisions, theft, and weather damage. Now, there is a new exposure: cyber risk. Vehicles are now connected, software-driven machines, and individuals and businesses face risks that insurance and risk management approaches weren’t designed to handle. Today’s vehicles are essentially computers...
The recent case of Stephanie Plummer v. Commercial Insurance Agency, Inc. is an important reminder of the professional liability exposures facing insurance agents and brokers when coverage gaps leave clients uninsured. The Georgia Court of Appeals' decision emphasizes that an agent’s failure to obtain appropriate...
One common question we consultants get from our agents is, “What limits do we show on the ACORD 25 Certificate of Liability Insurance?” We always answer with “Show the policy limits on the declarations page.” The purpose of this change to the ACORD 25 Certificate of...
Most of us have used our personal autos for our employer’s business. Some of us do it occasionally and some regularly. There have been cases in which an employee caused an accident and both the employee and employer were sued or had a claim made...
During a recent conversation with an agent, I was asked if CGL and umbrella policies cover sexual abuse, molestation, and sexual misconduct. The agent’s contention was that, absent a specific exclusion, the policies would provide coverage. He spoke to his underwriter, and he agreed with...